It’s always possible to implement VoIP solutions with the right set of tools and right knowledge. To make it look simple, you can consider factors that have been listed below. We assure that you would be productive to arrive at a solution.
Set up a second internet connection
It’s always a good idea to install a second internet connection. This would help you offer continuity for data services in case of emergencies or power failures. Always prefer Synchronous connections which have a capacity of handling more than a hundred calls simultaneously. Do remember this factor when you are about to consider DSL as the backup connection.
Choose SIP provider prudently
Always be wise in selecting the SIP provider. This is because SIP trunks help to cut down costs as far as instant messaging, voice communications, and faxing is concerned. Be selective because you might land using least-cost routing (LCR) technology offered by low-end SIP providers.
Implement Quality-of-Service (QoS)
Quality-of-Service is nothing but a mechanism that reduces disturbance during calls. In case you’re not serious with this factor, then ineffective QoS can be the reason for customer dissatisfaction and an undesirable experience. In due course of time, you would be recognized for poor customer service.
Use Cloud / Hosted PBX System
When phones rely on enterprise-class servers, preferably ‘cloud’, the staff is guaranteed with 100 percent uptime. You can always create a foundation for cloud-based VoIP systems through virtualization software like VMware. Besides, you can set up shared storage space and another machine to support multiple virtual servers.
Finally, if you are taking the advantage of a call center VoIP solution, then secure the system completely. This would keep you away from hackers who might access the system unknowingly.
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