VoIP Trends Business Owners Can Expect In 2017

Since a few years, VoIP services have become prominent across companies. As consumers pay attention to the evolving technology, here are some VoIP trends a person can anticipate in 2017.

Evolution of 5G Technology

While many individuals are excited in using the 4G technology, 5G is ought to rule the market, not before 2020. As service providers strive to offer reliable VoIP solutions, 2017 would be marked by a difference in communications. However, fifth generation technology would certainly revolutionize VoIP.

Enhancement of security

As the year paces ahead, VoIP providers would start investing in making telephony services more secure. This is because ‘cloud’ would be prone to malicious attacks. The built-in security measures have to be taken into account because it’s quite easy to breach internet telephony services when compared with traditional landlines.

Rise in Mobile VoIP users

According to recent findings, it has been predicted that mobile VoIP users are likely to cross 1 billion during 2017. This trend would surely be a boon to business owners who are still thinking about VoIP solution integration. The huge demand would finally bring in improved services which could be availed at lower prices.

Serious Network Strain

By 2020, the number of devices on Internet of Things (IoT) is sure to rise from to 21 billion. If the number increases rapidly, then organizations have to deal with potential network strain. In due course of time, people would be expecting innovations for reducing the strain. Obviously, this would make VoIP solutions popular in the corporate world.

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Factors You Should Consider For Successful VoIP Implementation

It’s always possible to implement VoIP solutions with the right set of tools and right knowledge. To make it look simple, you can consider factors that have been listed below. We assure that you would be productive to arrive at a solution.

Set up a second internet connection

It’s always a good idea to install a second internet connection. This would help you offer continuity for data services in case of emergencies or power failures.  Always prefer Synchronous connections which have a capacity of handling more than a hundred calls simultaneously. Do remember this factor when you are about to consider DSL as the backup connection.

Choose SIP provider prudently

Always be wise in selecting the SIP provider. This is because SIP trunks help to cut down costs as far as instant messaging, voice communications, and faxing is concerned. Be selective because you might land using least-cost routing (LCR) technology offered by low-end SIP providers.

Implement Quality-of-Service (QoS)

Quality-of-Service is nothing but a mechanism that reduces disturbance during calls.  In case you’re not serious with this factor, then ineffective QoS can be the reason for customer dissatisfaction and an undesirable experience. In due course of time, you would be recognized for poor customer service.

Use Cloud / Hosted PBX System

When phones rely on enterprise-class servers, preferably ‘cloud’, the staff is guaranteed with 100 percent uptime. You can always create a foundation for cloud-based VoIP systems through virtualization software like VMware. Besides, you can set up shared storage space and another machine to support multiple virtual servers.

Finally, if you are taking the advantage of a call center VoIP solution, then secure the system completely. This would keep you away from hackers who might access the system unknowingly.

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